This Is Mercedes-Benz’s Secret Weapon In Singapore
Mercedes-Benz Aftersales plays a key part in shaping every customer’s journey.
Cycle & Carriage recently opened its doors of the Mercedes-Benz Aftersales operations to the media, highlighting how advanced technology, specialist skills and factory-certified processes ensure over 75,000 vehicles are serviced annually by 160+ technicians across three centres, all to global standards with a focus on personalised customer care.
The aftersales operations are conducted at Mercedes-Benz Centre. Media witnessed the Service Clinic, where certified technicians use preventive diagnostics, system checks and software updates to ensure peak vehicle performance. A highlight was the “Flying Doctor” expert assisting on complex cases, demonstrating advanced diagnostics, performance tuning and best practices in vehicle maintenance.
Media also toured the Mercedes-Benz Authorised Service Centre at Pandan Loop, featuring AMG and Maybach workshops, the Body and Paint Centre with the Daisy Wheel for precise paint mixing and Xentry diagnostic bays.
Cycle & Carriage’s aftersales network combines local expertise with global technical support, offering Mercedes-Benz owners personalised service, certified technicians, advanced diagnostics and genuine parts to ensure factory-level care. Accidents do happen, but at least this aftersales team tries its absolute best to transform that experience from harrowing to pleasant in record time.
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