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Privacy Policy

  1. Overview

    1. We love our community at OneShift, a Carousell Group company. It is extremely important to us that you not only have a pleasant experience buying and selling on OneShift, but also that you feel comfortable and safe while doing so.

    2. OneShift is committed to protecting your privacy and the security of your personal data. This policy ("Privacy Policy") supplements OneShift's Terms of Use and sets out the ways in which OneShift collect, use, disclose, process, and protect your personal data (as defined below) when you browse website ("Site") and in the course of your use of the services provided by OneShift, whether through the Site or otherwise ("Services").

    3. By accessing and/or using the Site or Services, you acknowledge you have read OneShift's Terms of Use and this Privacy Policy, and that you expressly agree to the Terms of Use and expressly consent to OneShift's collection, use, disclosure, and processing of your personal data in accordance with this Privacy Policy. If you do not agree to the Terms of Use and/or do not consent to such collection, use, disclosure and processing of your personal data, please do not access or use the Site and/or Services.

    4. By providing personal data to OneShift, you consent (or if you are providing personal data of another person, you represent that you have the requisite authorisation and consent on that person's behalf) to OneShift collecting that personal data and using, disclosing and processing it in accordance with this Privacy Policy or as permitted or required by law. If you do not consent to such collection, use, disclosure or processing, please do not provide the personal data.

    5. We reserve the right to amend this Privacy Policy at any time in accordance with the relevant laws and regulations.

  2. Data Collection and Use

    1. OneShift collects and uses your personal data to provide you with the Site and Services, and to customise and improve the Services to make your experience more secure and convenient. OneShift only collects personal data about you that OneShift considers reasonably necessary for achieving these purposes.

    2. OneShift may collect the following information from you, which include, but are not limited to:

      1. Your contact/identification details. Your name, identification number, email address, telephone number and postal address;

      2. Your payment information. Your credit card, bank account details and other payment information;

      3. Information relating to your use of the Site and Services. Your viewed pages, your clicked links, and your viewed content.

      4. Your purchases. Data from your vehicle purchases from OneShift, such as purchase date, purchase amount, purchased vehicle, payment method and any information you may provide regarding your purchases.

      5. Your reviews and communication information. Vehicle reviews, Site reviews, feedback, experiences, testimonials, preferences and interests that you share with OneShift directly or through OneShift's social media, including any requests or complaints you may have submitted together with any data that OneShift receive via emails, calls or through OneShift's social media.

      6. Other information. Any personal data as OneShift may deem essential or appropriate from time to time to provide the Site or Services to you.

    3. We may collect personal data from you when:

      1. you visit the Site;

      2. you use the features and functions available on the Services, for example by subscribing to OneShift's mailing list for updates, marketing, or product notifications;

      3. you contact OneShift, for example, by submitting a query, to report a problem, to lodge a complaint, or provide OneShift feedback or review, whether by electronic means or otherwise;

      4. you register or opt-in for a survey, reward programme, campaign, contest where applicable;

      5. you interact with OneShift offline or through an external third party;

      6. you voluntarily submit your personal data to OneShift for any reason or purposes as may be notified to you.

      You are under no obligation to provide the information to OneShift. However, if you choose to withhold the information or to revoke permission for Us to receive the information, We may be unable to provide certain aspects of the Services to you.

    4. We may use the information collected and received from you for the following purposes including but are not limited to, the following:

      1. to provide the Services requested by you;

      2. to verify your identity, and/or update OneShift's records;

      3. to record, monitor, facilitate, and fulfill sales transactions, consignments, payment and/or delivery;

      4. for credit assessments and background checks;

      5. for communication and administrative purposes (for example by confirming or providing updates or notifications in relation to any of your transactions with OneShift);

      6. for customer service and maintenance (for example to process, respond to, or resolve any complaints, disputes, or query arising from any transactions with OneShift);

      7. to fulfil any legal requirements and relevant regulatory guidelines;

      8. to customise your online experience;

      9. to analyse and understand our customers' behaviour and preferences;

      10. to carry out polls, surveys, analysis and research on how the Services are being used and how we can improve them;

      11. if you consent and sign up to do so, for marketing purposes, and to inform you of certain promotions which may be of interest to you. You can choose to unsubscribe for these marketing communications via the link in the email received by you;

      12. perform functions or services as otherwise notified to you at the time of collection such as to publish and/or use our marketing purposes, your feedbacks and stories; and

      13. to develop, operate, improve, deliver and maintain the Services.

    5. If you have requested for any services which can only be fulfilled upon the collection, use, disclosure or processing of your personal data, you will be deemed to have consented to such collection, use, disclosure or processing.

    6. We may collect, use, disclose or process your personal data without your consent under circumstances which are permitted by applicable laws on personal data protection (including, but not limited to the Personal Data Protection Act 2012 of Singapore) and any other applicable laws.

  3. Sharing with and Disclosure to Third Parties

    1. Certain services require your personal data to be disclosed to third parties. However, OneShift will only disclose your personal data to third parties to the extent that it is necessary to enable OneShift to provide goods or services to you, or for purposes to which you have consented.

    2. We may disclose your personal data to third parties for the following purposes, including but not limited to:

      1. performing certain aspects of the Services provided to you, such as processing and fulfilling transaction requests, including to facilitate payment processing, storage, collection and delivery, receiving and sending communications, updating marketing lists, analysing data, providing support services or in other tasks;

      2. making insurance claims;

      3. protecting, proving or enforcing our legal rights;

      4. where required for any legal proceedings; and

      5. conducting due diligence and investigations, such as checking for fraud.

    3. OneShift may disclose your personal data to the third parties which may include but are not limited to:

      1. our related and associated companies and affiliates entities, for the purposes stated above;

      2. our third party service providers (including insurance companies, repair workshops, storage companies, logistic service providers, data centre and cloud service providers, service providers which host, maintain, or manage the Site and/or data from the Site, and other technology service providers) to enable us to provide Services to you;

      3. business partners who provide or redeem promotions, rewards, and incentives you may receive via the Site or in relation to the Services;

      4. marketing agencies where you have consented to receive marketing materials from;

      5. banks, credit, debit and charge card companies, and any other entities processing payment instructions given by you or for your benefit through this Site;

      6. legal advisors, consultants, auditors, and any other agents or subcontractors acting on OneShift's behalf; and/or

      7. government or regulatory authorities, whether within or outside of Singapore, to the extent required in the normal course and scope of OneShift's business in the provision of the Site and Services, the courts where required in the course of legal proceedings, and where required by applicable law, statute, regulation or by-law, regulatory or governmental order or court order.

    4. We will make all reasonable efforts to ensure that no unnecessary disclosure of personal data to third parties takes place.

    5. Though OneShift strongly encourages all third parties OneShift works with to comply with the personal data protection requirements under the PDPA and/or other relevant laws, OneShift cannot be responsible for and hereby excludes all liability for any third party's non-compliance with the PDPA and other relevant laws.

    6. Our Site may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that OneShift does not accept any responsibility or liability for these policies, or any acts or omissions of such third parties. Please check these policies before you submit any information to these websites.

  4. Protecting your information

    1. The security of your information is important to us. OneShift puts in place reasonable security arrangements and technical safeguards to protect your privacy and personal data, in such manner and to such extent as OneShift deems reasonably appropriate to prevent loss, theft and unauthorised access, collection, use, disclosure, processing, copying, modification, disposal or similar risks. Such safeguards include but are not limited to the use of secure socket layer technology (SSL). However, there is no such thing as "perfect security" and while we strive to use commercially acceptable means to protect your information, OneShift does not guarantee absolute security in any way.

    2. OneShift does not represent or warrant that there will not be, and hereby disclaims any responsibility or liability directly or indirectly arising out of or in connection with, any loss, theft, or unauthorised access, collection, use, disclosure, processing, copying, modification, disposal or similar actions with regard to any data held or maintained by OneShift.

  5. Tracking Technologies

    1. We use tracking technologies on our Services. These enable us to understand how you use the Services which, in turn, helps us to improve the Services. However, tracking technologies do not access, receive or collection information which can be used to identify you. Below are some examples of the tracking technologies used on the Services:

    2. Cookies. A cookie is a small data file sent from a website to your browser that is stored on your device. Cookies are used for a number of purposes, including to display the most appropriate content based on your interests and activity on the Services, estimate and report the Service's total audience size and traffic, and conduct research to improve the Services. We may also partner with selected third-parties such as Google Analytics to allow tracking technologies and remarketing services on the Site through the use of first party cookies and third-party cookies for such purposes.

    3. If you engage in activities or transactions on the Site which cannot take place without cookies that collect, use, disclose or process personal data, you are deemed to have consented to such collection, use, disclosure or processing if you had voluntarily provided the personal data for that activity or transaction, and it is reasonable that you would do so.

  6. Transfer of Personal Data Overseas

    By using the Services, you authorise OneShift to use your information in Singapore and other countries where OneShift operates for the purposes mentioned above.

    We will ensure that your personal data is transferred in accordance with this Privacy Policy and protected in accordance with applicable laws on personal data protection (including but not limited to, the Personal Data Protection Act 2012 of Singapore).

  7. Accessing and Updating your Data

    1. If you wish to

      1. access, update or otherwise change or remove any personal data that you provide for OneShift's use;

      2. you would like to understand how OneShift has used or disclosed your personal data; or

      3. withdraw consent you previously provided to us to use, collect or disclose the information we hold about you,

        please contact our Data Protection Officer using the contact details set out at the end of this Privacy Policy for assistance. However, if you remove any personal data which is necessary for OneShift to provide you with the Site or Services, OneShift's provision of the Site or Services to you may become impossible, impeded or deficient. Please note that the above right to access, update, change or remove does not apply to any data which is not personal data.

    2. Where you provide personal information about yourself to us, you are responsible for providing accurate, not misleading, complete and up-to-date information about yourself and any other person whose personal information you provide us, and to update this personal information as and when it becomes inaccurate, misleading, incomplete or out-of-date.

    3. In certain circumstances, you may need to provide to us personal information about someone other than yourself. If so, we rely on you to inform these individuals that you are providing their personal information to OneShift, to make sure they consent to you giving us their information and to advise them about where they can find a copy of this Privacy Policy.

    4. Please allow OneShift a reasonable period of time to respond to any request and effect any change. We may ask to verify your identity and for more information about your request. Where we are legally permitted to do so, we may refuse your request and may give you reasons for doing so.

    5. Where you have requested for a copy of the information we hold about you, we may charge a reasonable administrative fee to cover the costs of responding to your request. If we decide to do so, We will provide you with a written estimate of such a fee beforehand.

  8. Changes to the Privacy Policy

    OneShift reserves the right to amend its prevailing Privacy Policy at any time and will post any such amendments on the Site or notify you of such amendments by email. You are responsible for reviewing the changes we make to this Privacy Policy. Your continued use of the Site and Services constitutes your acceptance of the updated Privacy Policy.

  9. Governing Law

    1. This Privacy Policy is governed by and shall be construed in accordance with Singapore law. By accessing this Site or using the Services, and providing personal data or information requested, you agree to submit to the exclusive jurisdiction of the Singapore courts.

  10. Conflict

    Please kindly note that where this Privacy Policy has been translated to any other non-English language, in the event of any inconsistencies in the meaning of any provision of the English language text of this Privacy Policy, the English language text shall prevail.

  11. Contact OneShift

    If you have further questions about this Privacy Policy or wish to contact OneShift regarding OneShift's privacy practices and policies, We welcome you to contact OneShift's Data Protection Officer by sending an email to Your indication at the subject header would assist us in attending to your email speedily by passing it on to the relevant staff in our organisation. For example, you could insert the subject header as "Accessing Personal Data".

    OneShift does not: (a) offer goods or services to, or monitor the behaviour of, European Union data subjects; and (b) process and/or hold the personal data of data subjects residing in the European Union.