Toyota Holds Inaugural Meeting To Arrest Quality Issues

The committee members include newly appointed chief quality officers for North America; Europe; China; Asia and Oceania; and the Middle East, Africa, and Latin America, who will represent concerns of customers. Also present at the meeting were representatives from TMC's business operations and others.

TMC's global committee will investigate the causes of quality problems, including those that necessitate recalls, and reexamine the factors that affect quality in every phase of design work, manufacturing, marketing and service. By approaching the task of quality assurance from the standpoint of customers in each region, and by keeping in mind the need for strengthened global communication and for ensuring transparency, the committee decided on various improvement measures aimed at resolving current issues.

With today's meeting of the global committee as the start, the committee and the regional quality committees will continue to spearhead comprehensive improvements to the company's operations, and promote the strengthening of global quality improvement activities.

Quality Improvement Measures to be adopted:
- Chief Quality Officers will participate in the recall and other safety decision making on a global basis
- Strengthening information gathering from the authorities and customers
- Timely and accurate disclosure through third-party expert evaluation of its systems
- Produce safety and assurance with the introduction of the Brake Override System (BOS) into new production models. The BOS will automatically reduce engine power when the brake and accelerator pedals are applied simultaneously
- Better quality assurance by better training though the establishment of CF (Customer First) training centers by July 2010 Globally.

Credits: wilswong