Volkswagen Singapore Marks 10 Years of Success

Volkswagen Group Singapore celebrates its 10th Anniversary today, with the launch of a 5-year warranty programme for its customers. 2017 marks a decade of their presence in Singapore as the sole importer and retailer of the Volkswagen brand. Volkswagen remains the only car brand in Singapore to manage its retail business directly. Volkswagen’s success in the past 10 years, demonstrates the significance of building trust and long-lasting relationships with customers, based on the Group’s vision of a car for everyone, and an answer for every need. The direct dealership format means that customer feedback is regularly reviewed, and solutions are always customised to their needs. This ensures that customers enjoy a great experience, both with the products and the aftersales.

OneShift Editorial Team

31 Mar 2017

From 1 April 2017, Volkswagen owners will enjoy comprehensive warranty coverage for five years (subject to a mileage cap of 100,000km) and free servicing in the first three years (subject to mileage cap of 45,000km)

5-Year Warranty

More than anything, the 5-year warranty programme demonstrates the commitment from Volkswagen Group Singapore to drive customer delight and promise to make the customer ownership journey a seamless one.

“In these 10 years, Volkswagen has always been among the top 10 brands in Singapore,” said Mr Ricky Tay, Managing Director of Volkswagen Group Singapore. “We are honoured to be the people’s choice, and thank our customers for their tremendous support throughout the decade and beyond.”

“The 5-year warranty programme makes a statement about the absolute trust and confidence we have in our product and aftersales service. All Volkswagen models offer the highest standards of automotive technology and safety at attractive prices. With this offer, our customers are assured that we are always there for them as their trusted partner throughout their ownership journey.”

Volkswagen Group also announced that it will report to Porsche Holding Salzburg (PHS), a 100% owned subsidiary of Volkswagen AG with effect from 1 April 2017.

Positioned for Greater Success

PHS is a 100% owned retail arm of Volkswagen AG, contributing its decades of know-how in automotive retail to the Volkswagen Group globally. PHS will strengthen Volkswagen Group Singapore for greater success in the Singapore market through better efficiency, quality service, workflow and processes.

Chief Executive Officer of PHS, Mr Alain Favey said: “We look forward to continuing this journey with Volkswagen Group Singapore, in the world’s most exciting and challenging car market. By sharing our expertise in automotive retail, customers here will benefit from even better service and efficiency during their car ownership with Volkswagen here in Singapore in the years ahead.

The public is invited to join in the anniversary celebrations at the Volkswagen showroom at 247 Alexandra Road over the weekend of 1 and 2 April 2017. Exciting deals will be offered on the full range of Volkswagen models.

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