BMW tops customer complaints list
You’d expect that Volkswagen would be #1 when it comes to customer dissatisfaction – afterall, this was the firm that was caught with an emissions defeat device that has affected a significant chunk of VW owners all around the world. However, that certainly isn’t the case, for the company with the most customer complaints about defective products, is BMW.
In a 12 month period, from the 30th of April in 2015 to the same time in 2016, BMW has received the most complaints, 9 of them, by the Consumers Association of Singapore (CASE). VW comes in second, with 5 complaints, and then came Mercedes and Toyota. Mazda rounds up the top 5. For these brands, the complaints made weren’t directed at the car maker, but with their authorised agents.
Audi sets emotions racing at the first-ever Audi Sport Driving Experience
Whilst Audi is certainly no stranger in letting their customers sample their cars at various driving events, this is the first time the automaker from Ingolstadt has organised the Audi Sport Driving Experience. The event, which will be held from the 13th to 22nd of May, will be headlined by the all-new Audi R8.
As the event focuses on the overall driving experience, this is definitely a fitting way to introduce the R8 to Singapore, for the car has been fitted with the world’s first “Emotion Dashboard” that measures a driver’s excitement level when they are behind the wheel. The sophisticated technology measures your heart rate and skin moisture levels, showing how the body reacts to the most thrilling drive.
However, the R8 isn’t the only thing the German Automaker is pulling the wraps off of - the event also marks the launch of Audi Sport, which represents Audi Singapore’s iconic performance-focused S, RS and R models under one banner. To tailor to customer needs effectively, Audi Sport is supported by other initiatives such as a specialised team to ensure optimum performance and maintenance, as well as an Audi Sport reception at the Audi Service Centre.
Rolls-Royce to build run out Phantoms
Rolls-Royce will be replacing the Phantom lineup with all new cars in the not too distant future. But, before they do so, they will be celebrating the success that is the Phantom by making a final few examples that actually, as they promised, contain parts of the assembly line with them.
These cars, called the Zenith Collection, are based on the 2 door Phantoms. Upgrades to them will include a component from the assembly line, which will be housed in a special polished and laser-engraved aluminium case, on the dashboard. Rolls Royce definitely isn’t stopping there; the cars will also have special paint jobs, armrests, CNC milled cupholders, mini fridges and picnic baskets.
Only 50 will be built, and all of them already have owners. The firm should make another 50 eventually, but based on the Saloon version.